The specific warranty covering your SAMEBIKETH bicycle is governed by the law of country in which it was purchased, and applies only to bicycles purchased from Authorized SAMEBIKETH Retailers or directly from SAMEBIKETH. After reviewing our warranty policy, if you believe you have a warranty claim, pls contact us using our contact form.
SAMEBIKETH Warranty And Policy On REPLACEMENT PROCEDURES & RESPONSIBILITIE
What if I bought a second-hand SAMEBIKETH ?
You can enjoy the warranty only if (not optional):
- The 1-year package hasn’t expired since the initial owner has received it
- You have the initial owner’s name & the initial order number.
What if my bike was stolen?
We are sorry that the stolen bike is not covered by the warranty. We recommend investing in a quality lock to protect your bike when you’re not riding.
SAMEBIKETH Bikes 1-3 Years Warranty
All SAMBIKE are covered by our manufacturer’s 1-3 years all-inclusive warranty against all manufacturing defects for the original owner. (All free parts are not covered under warranty).
The 1-3 years warranty period will start from the time the original owner receives the bike. Caution :
- Frames, metals etc, accessories can be warranted for 3 years.
- Motor, battery and other accessories can be warranted for 1 year.
Replacement Program.
THAIEBIKE will replace any and all components that are deemed defective or damaged (including damage incurred during shipping) without user error.
Claims
All claims to this warranty must be made through SAMEBIKETH. and submitted to us using the contact form. Proof of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us as there may be a simple fix for your problem. Valid warranty claims will be processed through SAMEBIKETH within 1 year of initial purchase. SAMEBIKETH will not replace any part without first seeing photos or video of the damaged product. Customer needs to provide us with evidence by email.
Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact us using our contact form and provide us with photo or video proof. After receiving the claim email, we will reply and give a solution in 3 days. All free accessories will not participate in the replacement or compensation if they cause scratches during transportation. NOTICE: We don’t accept Shipping Damage Claims more than 7 days when receiving products.
Frame
THAIEBIKE ebike frames are covered by a replacement warranty for 3 year. This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frame are not included. Changeover labor must be performed by an authorized SAMEBIKETH
THAIEBIKE reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of SAMEBIKETH
Frame issues that are excluded from this warranty include but are not limited to:
- Corrosion
- Paint fade, scratches, impact marks
- Impact damage
- Non reversible modification (drilling/welding)
- Chain guard mount to the frame if applicable
Batteries
SAMEBIKETH batteries are covered by a 1 year prorated warranty. During 1 year of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on original purchase date. After the first 1 year of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new 1 year warranty based on the pro-rated purchase date. Batteries can be assessed and found defective only by directly by SAMEBIKETH.
This Limited Warranty does not cover:
1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
2. Scratches, dents and cosmetic damage, unless caused by SAMEBIKETH;
3. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
4. Ordinary wear and tear;
5. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by THAIEBIKE with the Products;
6. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
7. Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;
8.1 In addition, with respect to the Battery, this Limited Warranty does not cover defects or damage;
8.2 Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;
8.3 Where any of the seals on the Battery are broken or show evidence of tampering;
8.4 Where the Battery has been used in equipment other than the Bike for which it is specified;
8.5 The corresponding issues on battery and e-bike will not be covered by the warranty after using a battery that is not specific to your e-bike model. We do not recommend you to use a battery of other brands on SAMEBIKETH e-bike, although the output voltage of the other’s battery may also be 48V, the battery protection system may not be the same, there may be incompatible situations leading to damage to our motors and dispalys.
Parts & Components
Original SAMEBIKETH parts & components are covered by 3 years limited warranty.(When all the spare parts for warranty are sent to the customer, the customer needs to bear the freight.)
This Limited Warranty does not cover:
1.Ordinary wear and tear not the result of defects in workmanship or materials. Wear and tear can be assessed by THAIEBIKE. Parts not typically covered include but are not limited to:
1.1 Brake Pads
1.2 Rotors
1.3 Spokes
1.4 Tires/Tubes
1.5 Chains
1.6 Chain Rings
1.7 Cassettes
1.8 Crankset
1.9 Parts compromised due to corrosion due to the elements (moisture, heat, etc).
1.10 Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
1.11 Frame, forks, handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware.
2. Labor charges for part replacement or changeover.
3. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
4. Scratches, dents and cosmetic damage not caused by SAMEBIKETH.
5. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible.
6. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by SAMEBIKETH with the Products.
7. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
8. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source.
How to make a warranty claim
If you believe your SAMEBIKETH has a warranty issue, please contact our customer support team for instructions on how to proceed using our contact form.