Order Processing Time
Our team dedicates 1 to 2 business days for meticulous order processing before dispatch. Within 48 hours, you can expect the tracking number to be available for your convenience.
Shipping Duration
The shipping period typically spans 7 to 10 business days. Please note that this timeframe may vary due to local delivery efficiency and weather conditions, elements beyond our complete control.
After your order is dispatched, you will promptly receive a notification at the email address registered on our website.
Tracking Your Shipment
Anticipate an email containing your tracking number, or simply enter your tracking number and select your carrier here to monitor your shipment’s progress. In the event of an unforeseen shipping delay, we will keep you informed via email. If waiting is not suitable, a refund option will be provided.
Cancellation Policy
To cancel an order, please do so within 2 hours of payment, before our warehouse begins handling it. Unfortunately, cancellations are not feasible once the parcel is dispatched. If cancellation occurs before processing begins, we will facilitate a full refund via your selected payment method.
Signature Requirement
Shipments containing e-bikes require a signature upon receipt. This precaution is due to the item’s substantial value and regulations related to high-capacity lithium-ion batteries. While the shipping carrier traditionally requires a physical signature.
Shipping Partners
The choice of our shipping partner depends on your order’s size, weight, and delivery location. While our preference is to consolidate orders in a single box whenever possible, certain situations may necessitate multiple shipments, particularly for larger or bulkier items.
Refusal of Shipments – Flat Fee
Refusing a delivery that was originally directed to you prompts a flat fee of 8,000 THB. This nominal charge helps offset our shipping expenses. Please note that we are unable to alter, intercept, or cancel shipments already dispatched. In the event of refusal and subsequent return to our facility, your order will be treated as a return. We will then issue a refund for the original purchase amount through your initial payment method, less the 8,000 THB fee.