To cancel an order, please reach out to us via our contact form. Note that cancellation is considered confirmed only upon receipt of a response from our dedicated customer support team.
Once payment has been made, cancellations must be requested within a 2-hour window before our warehouse initiates order handling. Regrettably, we are unable to accommodate cancellations once a parcel has been dispatched. Should you decide to cancel prior to the commencement of processing, a full refund will be issued via your chosen payment method.
Following order placement, modifications, including changes in size or color, cannot be facilitated. We urge you to exercise care and seek our team’s guidance to ensure accurate item selection.
Once an order has been shipped (indicated by receipt of a tracking number), neither changes nor cancellations can be made.
Contact Us
Email: support@samebiketh.com